Our refund policy is in addition to your rights under the Australian Consumer Law.
If you purchased a product from Dollars and Sense that does not match the description, you believe is not of acceptable quality, is not fit for the purpose, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you a refund or exchange. You will need to provide your receipt or other adequate proof of purchase.
If you cannot provide proof of purchase, Dollars and Sense may provide a refund or exchange at our discretion provided that the product was sold exclusively by Dollars and Sense.
CHANGE OF MIND
We also offer a refund or exchange if you change your mind within 28 days of purchase provided that:
- You provide the original receipt or adequate proof of purchase. A refund will be given using your original payment method.
- In the case of CD’s/DVD’s, the shrink wrap is intact.
- Items are unused/unworn and in their original packaging including all manuals and accessories.
Please choose carefully as goods on which a change of mind return is not available are:
- Cosmetics including fragrances
- Personal care ie: electronic toothbrushes, foot spas, hair straighteners, hair removal devices etc
- Bedding accessories eg: quilts, underlays and pillows